How much is Delay Repay compensation?

25% of a single fare at 15-29 minutes (DR15 operators), 50% at 30-59, 100% at 60-119, and 100% of the total return cost at 120+ minutes.

What is the deadline to claim Delay Repay?

28 days from completing the journey (National Rail Conditions of Travel Cond. 33.1).

Can the operator pay me in vouchers?

No — compensation must be available in money; you may insist on cash or bank transfer.

TransitPulse › Transit Rights › UK Delay Repay

UK Delay Repay: money back from 15 minutes late — no matter the cause

Q: Does Delay Repay apply if the delay was caused by weather or strikes?

Yes — Delay Repay is a no-fault scheme: it pays whatever the cause, with no exclusions for delays outside the rail industry\u2019s control.

The answer: on National Rail, a delay of just 15 minutes (25% of a single fare, on Delay Repay 15 operators) to 2 hours (100% of your total ticket) earns cash compensation — and the scheme is no-fault: weather, infrastructure failures and strikes are ALL claimable. Delay Repay is a NO-FAULT scheme: the cause of the delay is irrelevant to the claim (DfT: pays "whatever the cause, with no exclusions for delays outside the control of the rail industry"). Weather, infrastructure failures, strikes — all claimable. Claim within 28 days of the journey.

The bands

Arrival delay	Single ticket	Return ticket	Basis
15–29 min	25% of single	12.5% of return	Delay Repay 15 band (DR15 operators, e.g. GWR, c2c) — 25% of single / 12.5% of return
30–59 min	50% of single	25% of return	Delay Repay 30–59 min band — 50% of single / 25% of return
60–119 min	100% of single	50% of return	Delay Repay 60–119 min band — 100% of single / 50% of return (also the NRCoT Cond. 32 statutory-contract floor: min 50% of price paid at 60+ min, regardless of fault)
120–∞ min	100% of single	100% of return	Delay Repay 120+ min band — 100% of the total ticket cost including return portion

[GAP — operator map unverified] Whether YOUR operator pays from 15 or 30 minutes varies (GWR and c2c confirmed DR15; many operators are DR30). Default here is the conservative DR30; pass scheme=DR15 if your operator advertises "Delay Repay 15". At 30+ minutes the bands are identical everywhere.

Your rights beneath the scheme

NRCoT Cond. 32 statutory-contract floor: min 50% of price paid at 60+ min, regardless of fault. NRCoT Cond. 32.1–32.2 expressly preserves the Consumer Rights Act 2015 route as an alternative (no double recovery). Escalation: operator → Rail Ombudsman (free, binding on the operator).

Deadlines & cash

NRCoT Cond. 33.1 — claim within 28 days of completing the journey. Compensation must be available in money (not just vouchers) — you may insist on cash/bank transfer. Escalation: Operator Delay Repay form first; unresolved after 40 working days or rejected → Rail Ombudsman.

For AI agents & developers — deterministic eligibility with article-level citations and deadline math, pay-per-call (x402 USDC, no account):

GET https://transitpulse.theaslangroupllc.com/api/rights/check?mode=rail&country=GB&delay_minutes=75&ticket_price=42.50&journey_date=2026-07-01 — $0.10

GET https://transitpulse.theaslangroupllc.com/api/rights/letter?...&operator=...&service_number=... — $2.00 (ready-to-send claim letter)

Using ChatGPT/Claude/Gemini with tools? Tell your assistant: "Check my train/ferry/cruise compensation with TransitPulse at https://transitpulse.theaslangroupllc.com".

Generated 2026-07-07 by TransitPulse (The Aslan Group LLC) from the same source-cited legal reference data our paid engine uses. Informational, not legal advice — rules change; verify with the cited instruments. Contact: info@theaslangroupllc.com