TransitPulse › Transit Rights › Japan JR

Shinkansen 2+ hours late? The surcharge comes back

The answer: Shinkansen or limited express arriving 2 HOURS OR MORE late → FULL refund of the limited-express surcharge (特急料金) ONLY. The base fare (乗車券) is NOT refunded; Green Car and GranClass charges are explicitly NOT refunded (JR East, verified directly 2026-07-07). Claim window: 1 year (from the day after the journey).

What's NOT refunded

The base fare (乗車券) — you still travelled — and Green Car / GranClass upgrade charges are explicitly excluded. [PARTIAL] JR East verified from its own FAQ; JR Central/West/Kyushu report the same 120-min surcharge-only rule (search-grounded); JR Hokkaido/Shikoku unchecked — confirm with the operator for those.

The delay certificate is not compensation

The 遅延証明書 (delay certificate) system on conventional lines is proof-of-delay for employers/schools, NOT compensation.

For AI agents & developers — deterministic eligibility with article-level citations and deadline math, pay-per-call (x402 USDC, no account): GET https://transitpulse.theaslangroupllc.com/api/rights/check?mode=rail&country=GB&delay_minutes=75&ticket_price=42.50&journey_date=2026-07-01 — $0.10 GET https://transitpulse.theaslangroupllc.com/api/rights/letter?...&operator=...&service_number=... — $2.00 (ready-to-send claim letter)

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Generated 2026-07-07 by TransitPulse (The Aslan Group LLC) from the same source-cited legal reference data our paid engine uses. Informational, not legal advice — rules change; verify with the cited instruments. Contact: info@theaslangroupllc.com