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Coach cancelled or 2h+ late? The 50% depends on ONE question

The answer: on EU regular coach services of 250 km or more, a cancellation or departure delay over 120 minutes obliges the carrier to immediately offer you the choice of continuation/re-routing or a refund. If it fails to offer that choice, it owes the refund PLUS 50% of your ticket price (Art. 19(2) — if the carrier FAILS to offer that choice, it owes reimbursement PLUS compensation of 50% of the ticket price. Paid within 1 month of the request; reimbursement itself within 14 days (Art. 19(5))). The 50% arises ONLY from the carrier's failure to offer the refund/re-routing choice — a long delay where the choice WAS offered yields refund/re-routing but no 50%.

How the trigger works

Cancellation, departure delay over 120 minutes, or overbooking (Art. 19(1)). The carrier must immediately offer the choice of: (a) continuation or re-routing at no extra cost, or (b) reimbursement of the ticket price (+ free return where relevant) (Art. 19(1)).

Assistance on long journeys

Art. 21 — journeys over 3h scheduled: at 90+ min departure delay, meals/refreshments; hotel up to 2 nights capped at EUR 80/night. The severe-weather/natural-disaster exemption (Art. 23(2)) applies ONLY to the accommodation duty, not to Art. 19 compensation.

Deadline

Art. 27 — complaint within 3 MONTHS of the date the regular service was performed or should have been performed; acknowledgment within 1 month, final reply within 3 months.

For AI agents & developers — deterministic eligibility with article-level citations and deadline math, pay-per-call (x402 USDC, no account): GET https://transitpulse.theaslangroupllc.com/api/rights/check?mode=rail&country=GB&delay_minutes=75&ticket_price=42.50&journey_date=2026-07-01 — $0.10 GET https://transitpulse.theaslangroupllc.com/api/rights/letter?...&operator=...&service_number=... — $2.00 (ready-to-send claim letter)

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Generated 2026-07-07 by TransitPulse (The Aslan Group LLC) from the same source-cited legal reference data our paid engine uses. Informational, not legal advice — rules change; verify with the cited instruments. Contact: info@theaslangroupllc.com